Payment FAQs

START LOAN PROCESS

Payment FAQs

How do I make a payment?
	There are several ways to make a payment. Please choose the most convenient option for you. Online: Make payments, set up AutoPay and manage your account quickly and easily online. Click here to Register. Click here to login now. By Phone: You can pay by debit card or electronic funds transfer from your bank account over the phone by calling your local branch. At your Neighborhood Branch: Our loan specialists are happy to set up AutoPay OR accept your cash, check or money order payment during branch hours. Click here to find a branch close to home or work. By Mail: You can mail your check or money order to your local branch. Click here to find your branch address.
Can I make my payment at another Regional Finance branch?
	Yes, you can make a payment at any other Regional Finance branch, although our branch representatives will not be able to access your account information from a different branch. We strongly encourage you to make your payments at the branch from which the loan was originally made.
Does Regional offer payment protection plans?
	Yes. We offer life, disability, involuntary unemployment, personal property and auto single interest coverages. (Exclusions and limitations apply and vary by state).
What happens if I miss a payment?
	If you miss a payment or you think you will miss an upcoming payment, please call your local branch to discuss your options with one of our loan specialists.
How can I request a change to my payment due date?
	To request a change to your payment due date, please call your local branch and arrange a visit to fill out the required paperwork.
Can I lower my monthly payments?
	We need to evaluate your unique situation to determine if you qualify for lower monthly payments. Please contact your local branch for more information.
Can I make a future dated payment?
	You may request to future date an electronic payment by contacting your local branch. You are able to set-up a payment for up to 20 days in the future. You can also make a future dated payment in Online Account Management. In the Make a Payment process, click on the date field and select a date from the calendar. Don't have Online Account Management yet? Register Today to get started.
How do I request a payoff amount for my loan?
	Call your local branch to obtain your accurate payoff amount. Payoffs for loans can only be made through your local branch.
Can I set up AutoPay (automatic monthly payments)?
	Yes you can sign-up for AutoPay by registering for Online Account Management. Log in to Regional Finance Online Account Management Click on Make Payment for the account your want to pay Select or set up a new Payment Source Click on the AutoPay tab Click the Check box to Enable AutoPay AutoPay will start on your next payment due date. You will receive a confirmation email once the setup of AutoPay is complete. Please Note: AutoPay will automatically stop before the last two payments of your loan. You will be responsible for making the last two monthly payments. You will receive an email notification reminder prior to the turn off of AutoPay. Don't have Online Account Management yet? Register Today to get started.
How do I cancel AutoPay?
	To cancel AutoPay, you need to follow these steps. Log in to Online Account Management Select your Account with AutoPay. Go to Payment Sources from the Make Payments tab. Delete the Payment Source used for your account with AutoPay.
What does One-Time Payment mean?
	In Online Account Management, One-Time Payment indicates that a Payment or a Payment source will only be used once for a single payment.
Why can’t I make an “Other Payment” for less than my regular payment?
	In Online Account Management, if your account is past due, you will need to make the minimum required as displayed on the Account Details page. You will then be allowed to make other payments for less than the regular payment amount.
I’m having trouble with my Payment Source, what’s wrong?
	In Online Account Management, there could be several causes for issues with your Payment Source. We only accept Debit Cards, or a checking account as a payment sources in Online Account Management. Credit Card numbers will be rejected. Our merchant account partner validates each Payment Source. If you feel there is an error and your Payment Source is valid, please contact Customer Support at (844) 303-3980. If you want to save your payment source information for future payments, please check the “Save this information for future payments” check box. You can also update your Payment Source if you want to change it or if it has expired. Click on the “Update” button to update the information.